First-Line Supervisors of Gambling Services Workers

Education

Gambling dealers, gambling supervisors, and gambling and sports book writers and runners typically need a high school diploma or equivalent. Educational requirements for gambling managers differ by establishment. Some require a high school diploma or equivalent, while others require gambling managers to have some college or a degree. Those who pursue a degree may choose to study casino management, hotel management, or hospitality, in addition to taking courses in business.

Training

Individual casinos or other gambling establishments have their own training requirements. New gambling dealers may be sent to gambling school for a few weeks to learn a table game, such as blackjack or craps. These schools teach the game’s rules and procedures, as well as state and local laws and regulations related to it.

Although gambling school is primarily for new employees, some experienced dealers go to gambling school if they want to be trained in a new game.

Completing gambling school before being hired may increase a prospective dealer’s chances of being hired, but it does not guarantee a job. Employers usually audition prospective dealers for open positions to assess their personal qualities.

Gambling and sports book writers and runners usually do not have to go to gambling school. They typically are trained in less than 1 month. The employer provides instruction on state and local laws and regulations related to the game, as well the particulars of their job, such as keno calling.

Licenses, certifications & registrations

Gambling services workers must be licensed by a state regulatory agency, such as a state casino control board or gambling commission. Licensing requirements for supervisory or managerial positions may differ from those for gambling dealers, gambling and sports book writers and runners, and all other gambling workers. However, all candidates for a license must provide photo identification and pay a fee. Typically, they also must pass an extensive background check and drug test. Failure to pass the background check may prevent candidates from getting a job or a gambling license.

Age requirements also vary by state. For specific licensing requirements, visit the state’s gambling commission website.

Advancement

Often, gambling managers are promoted from positions as slot supervisors or table games supervisors. They also may be moved from a management job in another part of the establishment, such as hospitality, after learning about the establishment’s operations through an internship or on-the-job training.

Gambling dealers may advance to become gambling supervisors and, eventually, managers. A slot supervisor or table games supervisor may also advance to become a gambling manager.

Important qualities

Communication skills. Gambling services workers must explain the rules of the game to customers and answer their questions. Misunderstandings can cost a customer money and damage the establishment’s reputation.

Customer-service skills. Gambling jobs involve interaction with customers. The success or failure of a gambling establishment depends on how customers view the experience, making customer service important for all of these occupations.

Leadership skills. Gambling managers and supervisors oversee other gambling services workers and must guide them in doing their jobs and developing their skills.

Math skills. Because they may deal with large amounts of money, gambling services workers must be good at math.

Organizational skills. Gambling managers and supervisors should have an orderly system in place to handle administrative and other tasks for overseeing gambling services workers.

Patience. All gambling services workers must stay composed when they encounter a customer who becomes upset or breaks a rule. They also must stay calm when dealing with equipment failures or malfunctions.